THE OYSTER BANK PRIVACY POLICY

Your privacy is important to us. In this policy, “we”, “us”, “our” or “The Oyster Bank” means The Oyster Vault Pte. Ltd. (“TOV”) (UEN: 201915315G), its related entities, and “you”, “your” or “yours” means the persons to whom this policy applies. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, whether through our website https://www.theoysterbank.sg/ (the “Website”) or otherwise (e.g. on Instagram, Facebook, emails, such other third-party applications, or at our physical outlets) will be processed by us.

Please take a moment to familiarize yourself with this policy to understand how we collect, use, disclose, transfer, and store your personal data. Please note that nothing in this policy shall vary or supersede the terms and conditions that govern our relationship with you.

By visiting or using this Website, or providing your personal data to us, you consent to the collection, use and disclosure of your personal data for the purposes and manner set out in this policy. If you do not consent to the terms of this policy, please do not access the Website or provide us with any of your personal data.

WHAT PERSONAL DATA WE COLLECT

“Personal Data” is data that can be used to identify a natural person. Depending on the nature of your interaction with us, some examples of personal data we may collect include (but is not limited to):

  • personal particulars (e.g. name, mobile number, email addresses, gender, postal code and date of birth);

  • additional information we ask you to submit to authenticate yourself or if we believe

  • you are violating site policies (for example, we may ask you to send us an ID or bill to

  • verify your address, or to answer additional questions online to help verify your identity or ownership of an account);

  • information that you provide to us when you fill in forms on our Website, including when you register to use the Website, subscribe to our services and membership, submit job applications, make a reservation, place an order, make an enquiry or participate in survey(s), discussions, social media functions or other activities as may be made available on the Website, such as your name, mailing address, billing address, telephone number, email information and credit card information;

  • transactional information based on your activities on our Website (such as registering points, redeeming points and other content you may generate or that relates to your account with us);

  • if you correspond with us by phone, email or otherwise, a record of that correspondence;

  • if you tag us on third-party platforms, including Instagram, Facebook and Google, a record of that information;

  • information that is sent automatically by your web browser, computer, mobile or tablet device, including: (1) technical information, such as information about your web browser, Internet protocol (IP) address, time zone, operating system and platform; and

    (2) information about your visit to the Site, including date, time and duration, products

  • you viewed or searched for, how you interacted with the Site, the websites or search

  • terms that referred you to the Site, and other information; and information that we receive from third parties, including web platform, payment merchants, delivery service providers, business partners, advertising networks, analytic providers and search information providers.

When you invite third parties such as your family members and friends to participate in our related services, we may also collect the personal data you provide about those people. You represent and warrant that the consent of such a third party has been obtained for the collection and use of such information in accordance with this policy.

HOW WE MAY USE YOUR PERSONAL DATA

We may use personal data for our core business purpose, including but not limited to:

  • processing your order for our products and services;

  • processing your application for your membership account with us, and facilitating, administrating, managing and/or maintaining your account;

  • processing your job application with us;

  • processing your reservation with us;

  • keeping you updated on our announcements, software updates, policy updates, job application updates, changes to the relevant terms and conditions with us and upcoming events;

  • to provide you with the relevant eVouchers or rewards which you have purchased or otherwise acquired dealing in any matter relating to all products, services and activities;

  • for marketing purposes, communicating with you on our marketing activities, promotional events, special offers and responding to any queries, responses or complaints from you;

  • creating, developing, operating, delivering and improving our services, content and advertising;

  • customizing and displaying content which may be of interest to you on the Website or such third-party platforms (such as The Oyster Bank Club membership application) and to match offers to your preferences;

  • for verification of identity, carrying out due diligence and other screening activities assisting with identification of users, and to determine appropriate services;

  • for delivery of important notices, such as communications about changes to our terms, conditions and policies;

  • for handling complaints and disputes and the conduct of relevant investigations and

  • proceedings;

  • for internal purposes such as risk assessment, auditing, data and statistical analysis, and research;

  • for conducting research, analysis including data analytic, surveys and/or profiting to improve all services and products and/or otherwise for business operations and purposes;

  • protecting and enforcing our legal rights and obligations;

  • managing our business operations and to comply with internal policies and procedures;

  • generating reports containing various statistical data on an aggregated level

  • if you enter into a contest or similar promotion, we may use the personal data to administer those programmes;

  • and to comply with any applicable laws, regulations, codes and/or guidelines;

  • to assist in law enforcement and investigations by relevant authorities;

  • if you are a corporate, in communicating with your staff regarding any of the above;

  • and purposes directly related or incidental to the above.

TO WHOM WE SHARE INFORMATION WITH

We may, from time to time, and in compliance with all applicable laws on data privacy, share your personal data with any of the following parties for any of the purposes specified above:

  • our affiliates, including any officer, employee, agent or director;

  • third party service providers providing services to support our businesses including but not limited to, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, membership services providers, search information providers, credit reference agencies; anyone we consider necessary in order to provide services in connection with a product and/or to facilitate request for services by you;

  • and any person to whom disclosure is allowed or required, to comply with the applicable laws and regulations.

Please be assured that when we disclose your personal data to such parties, we require them to ensure that any personal data disclosed to them are kept confidential and secure.

WHERE WE STORE YOUR PERSONAL DATA

We may transfer, store, process and/or deal with your personal data in or outside out Singapore. Regardless of where personal data is transferred, we will take all steps reasonably necessary to ensure that personal data is kept securely, and in compliance with the applicable the data privacy laws.

DATA RETENTION

Your personal data is retained as long as the purpose for which it was collected remains and until it is no longer necessary for any other legal or business purposes.


MARKETING

We may use your personal data:

  • to conduct market research and surveys with the aim of improving our products and services;

  • for marketing purposes, promotional events, competitions and lucky draws.

We process your personal data for these purposes because it is in the interest of our business to do so with the intention of improving our products and services and generating business. We will not send you marketing material if you have specifically asked us not to do so. You have the right to opt out of receiving marketing material at any time. To do so please email us at hello@theoysterbank.sg.

SECURITY

Unfortunately, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal infringement, we cannot guarantee the security of data which you transmit to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.

OTHER WEBSITES

Our websites may contain links to other web sites which are not maintained by us. This privacy policy only applies to the websites of The Oyster Bank. When visiting these third party websites, you should read their privacy policies which will apply to your use of the websites.

COOKIES AND OTHER RELATED TECHNOLOGIES

Our websites and mobile applications ("apps" or an "app") use cookies. A cookie is a small text file placed on your computer or mobile device when you visit a web site or use an app. Cookies collect information about users and their visit to the web site or use of the app, such as their Internet protocol (IP) address, how they arrived at the website (for example, through a search engine or a link from another web site) and how they navigate within the website or app. We use cookies and other technologies to facilitate your internet sessions and use of our apps, offer you products and/or services according to your preferred settings, track use of our web sites and apps and to compile statistics about activities carried out on our websites and/or through our apps.

A pixel tag, also known as a web beacon, is an invisible tag placed on certain pages of our website but not on your computer. Pixel tags are usually used in conjunction with cookies and are used to monitor the behaviour of users visiting the website. You may set up your web browser to block cookies which will in turn disable the pixel tags from monitoring your website visit. You may also remove cookies stored from your computer or mobile device. However, if you do block cookies and pixel tags, you may not be able to use certain features and functions of our websites.

YOUR RIGHTS

We will take reasonable steps to ensure the accuracy and completeness of any personal data held about you. To the extent you have provided us with your consent, you have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, or by contacting us at the email address below. You may request access to, or correction of your personal data that is in our possession or control. To enable us to process your requests promptly you should provide us with full details of the particular information sought, and documentary evidence of your identity. You agree that we may need to check and verify your identity and may contact you for further information. You can contact us at any time in order to exercise these rights, to ask any questions related to the policy or to let us know of anycomplaint you have relating to the policy or our use of your data by contacting us at the relevant contact details below. Any access request may be subject to fees depending on the nature and complexity of your request, in order for us to meet our costs in providing you with details of the information we hold about you and as permitted under the PDPA. If applicable, we will inform you of the applicable fees and payment must be received by us before we proceed further with your request..


CHANGES TO PRIVACY POLICY

Any changes we may make to our policy in the future will be posted on this page. Please check back frequently to see any updates or modifications. We encourage you to visit this site regularly to check for any updates or modifications. Your continued use of our Website or provision of your personal data to us after any changes to this policy constitutes your consent to any such changes, to the extent such consent is not otherwise provided.


CONTACT

Please direct any complaints, feedback or enquiries you may have regarding the collection, use and/or disclosure of your personal data to the email or address below:

The Oyster Vault Pte Ltd
10 Raeburn Park #02-14 Singapore 088702
hello@theoysterbank.sg
Attention: The Data Protection Officer